Registration Terms and Conditions

CGT Market Valuation – Elevate IQ Group Pty Ltd

Last updated: 7 September 2026

1. Who you are contracting with

These terms apply between you (you, your) and Elevate IQ Group Pty Ltd ABN 90 692 412 918 (ElevateIQ, we, us, our).

We may transfer our rights and obligations under these terms to a related body corporate, including a dedicated valuation entity established to carry on this practice. Section 18 sets out how that works. If it occurs, that entity assumes all of our obligations to you, including the obligation to deliver your valuation and the refund obligations in section 11.

By registering and paying the registration fee, you accept these terms.

2. What registration is

Registration reserves your place in our valuation program and commences the intake process for the property you nominate. It is not, by itself, a completed valuation instruction, and it does not guarantee that a report will be issued. Sections 6, 8 and 11 set out the circumstances in which we may be unable to proceed.

One registration covers one property. If you own multiple properties, each requires a separate registration.

3. Registration fee

The registration fee is $500 plus GST of $50 – $550 in total.

The registration fee secures your place in the program and reserves valuation capacity for your property. Our capacity to deliver valuations is finite and is allocated in the order registrations are received. Once allocated to you, that capacity is not available to another owner.

The registration fee is non-refundable, except where section 11 applies.

If your valuation proceeds, the registration fee is not an additional charge. It is credited in full against the total valuation fee, and the balance is payable on delivery of the report unless we agree otherwise in writing.

Multiple properties in one order

Registration fees are capped at three properties per order. Where you register three or more properties in a single order, the total registration fee is $1,500 plus GST of $150 – $1,650 in total, regardless of how many further properties you include in that order.

Properties beyond the third are registered at no additional registration cost. That concession applies to the order as registered. We may decline to accept further properties into an order, or require them to be placed as a separate order, where the number or nature of the properties exceeds the capacity we are able to reserve.

4. Valuation fees

The total fee payable for your valuation is the amount set out in the fee schedule applicable to your registration channel, as published at the time you register.

Fees are exclusive of GST unless stated otherwise. GST is payable on all amounts.

5. Scope of the valuation

Unless we agree otherwise in writing, the valuation comprises a written market valuation report of the nominated property, prepared and signed by a Certified Practising Valuer (CPV) who is a member of the Australian Property Institute.

The valuation may be performed and signed by a CPV employed or engaged by us or by a related body corporate. The entity that performs the valuation holds professional indemnity insurance appropriate to that service, and is the entity responsible to you for it.

Discounted cash flow analysis is outside the standard scope. Where an asset requires that approach, section 6 applies.

6. Complex valuations

The fee schedule is based on a standard property with a straightforward tenancy and title structure.

We reserve the right to quote a higher fee where the property or the instruction is more complex than the standard scope. Complexity includes (without limitation):

If we assess your property as complex, we will notify you and provide a revised fee before we proceed. You may accept the revised fee or decline. If you decline, we will not proceed and your registration fee will be refunded in full under section 11.

7. Desktop basis

Valuations under this program are prepared on a desktop basis.

This means we do not undertake a physical inspection of the property. The valuation is prepared using information supplied by you or your managing agent, together with our own data, sales and leasing evidence, aerial and street-level imagery, plans, and third-party property data sources.

The report will state the assumptions on which it is prepared, including that the property is in the condition indicated by the information available to us, and that there are no defects, encumbrances, contamination or other matters that a physical inspection would have revealed. We are not liable for matters that could only reasonably have been identified by a physical inspection.

8. Where a physical inspection is required

In some cases we may determine that a physical inspection is necessary to form a properly supported opinion of value.

If that occurs, we will notify you. Depending on the property and its location, an inspection may attract an additional fee, which we will quote before proceeding.

If an inspection is required and:

then we may be unable to complete the valuation. In that event we will not proceed and your registration fee will be refunded in full under section 11.

9. Information you provide

You must provide, or procure from your managing agent, the information we reasonably request to complete the valuation. This may include lease documentation, tenancy schedules, rent rolls, outgoings, title and plan documents, and details of recent capital works.

You warrant that information you provide is accurate and complete to the best of your knowledge. We are entitled to rely on it without independent verification. We are not liable for any consequence arising from information provided to us that is inaccurate, incomplete or out of date.

If you have registered via a partner managing agent we will contact the managing agent directly for required information.

10. Valuation date and delivery

The report will be prepared with the valuation date specified at registration.

A valuation report cannot be signed before the date it values, and must rely only on evidence available as at that date. Reports are therefore issued after the valuation date, in the order in which registrations are received and complete information is available.

We will give you an indicative delivery window at registration. Delivery timeframes are estimates and are not guaranteed.

11. Refunds

We will refund your registration fee in full if we are unable to fulfil your order, including where:

Refunds are made to the original payment method within 10 business days of us notifying you that we cannot proceed.

12. Cancellation by you

You may cancel your registration at any time by notifying us in writing.

If you cancel, the registration fee is forfeited and is not refunded. Registration reserves capacity that we hold for your property and cannot reallocate, and that capacity is lost to us whether or not your valuation proceeds. The registration fee reflects the cost of holding it.

This section does not apply where we are unable to fulfil your order, or where you decline a revised fee under section 6 or section 8. In those cases section 11 applies and your registration fee is refunded in full.

Cancellation within a multi-property order

Where you cancel one or more properties from a multi-property order, a registration fee of $550 (including GST) is attributed to each cancelled property and forfeited. The amount forfeited is deducted from the registration fee you have paid, and only the balance remains available as a credit against the valuations that proceed. The total amount forfeited will not exceed the registration fee you have actually paid.

For example: you register six properties and pay $1,650. You later cancel two. $1,100 is forfeited, and $550 remains as a credit against the four valuations that proceed. If instead you cancel four, the full $1,650 is forfeited and the two valuations that proceed are charged in full.

13. The report and its use

The report is prepared for you, for the purpose stated in it. It is an independent professional opinion of market value.

You may provide the report to your accountant, registered tax agent or professional adviser. It may not be relied upon by any other party, or used for any other purpose, without our prior written consent.

Copyright in the report remains with us. You are granted a licence to use it for the stated purpose.

14. Independence

Our valuers act independently and in accordance with the professional and ethical standards of the Australian Property Institute and the International Valuation Standards. The opinion of value expressed in the report is the valuer's own, formed on the evidence available.

We do not accept instructions to reach a particular value, and no fee is contingent on the value reported.

15. This is not tax or financial advice

The report is a valuation. It is not tax advice, financial product advice or legal advice, and we do not provide those services.

We do not advise on your tax position, or on whether or how a valuation should be applied to your circumstances. Those are matters for you and your registered tax agent or professional adviser, and you should obtain your own advice.

16. Liability

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

To the extent permitted by law, and subject to the paragraph above, the total liability of ElevateIQ and its related bodies corporate arising out of or in connection with the valuation is limited, at our option, to resupplying the valuation or refunding the fees you have paid.

We are not liable for indirect or consequential loss, or for loss of profit, revenue or opportunity.

Our liability may be limited by a scheme approved under professional standards legislation.

17. Privacy and information handling

We collect and handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy, available at https://www.elevateiq.com.au/privacy-policy.

Property, tenancy and transactional information provided to us may be retained and used in de-identified and aggregated form as part of our market evidence base. We do not disclose your identity, or property-level information identifying you, in doing so.

18. Assignment and novation

We may assign or novate these terms, and our rights and obligations under them, to a related body corporate without your consent. This includes transferring your registration, the registration fee you have paid, and our obligation to deliver your valuation, to a dedicated valuation entity.

We will notify you in writing if this occurs, and will tell you the name and ABN of the entity you are then contracting with. From the date of transfer, that entity is bound by these terms as if it had been a party to them from the outset, and we are released from the obligations it assumes.

The transfer does not change the fee payable by you, the scope of the valuation, or your rights under sections 11 and 12.

You may not assign your rights under these terms without our prior written consent.

19. General

We may vary these terms from time to time. The terms in force at the time of your registration apply to that registration.

These terms are governed by the laws of Victoria, and you submit to the non-exclusive jurisdiction of the courts of that State.

If any provision is held unenforceable, it is severed and the remaining provisions continue in force.

Elevate IQ Group Pty Ltd
ABN 90 692 412 918 · ACN 692 412 918
Melbourne, VIC, Australia
Email: contact@elevateiq.com.au